Delete your Aventerra account

In the app

The fastest way. Deletion starts immediately.

• Open Aventerra, go to the You tab and tap the gear icon (Settings)
• Under Account, tap Delete account
• Confirm with “Yes, delete my account”

Without the app

Write to [email protected] from the email address of your account, with the subject “Delete my account”. We may ask you to confirm the request from that address, and we complete it within 30 days.

Delete some data, keep your account

You can delete your tracks, routes, saved places, posts, photos and messages one by one in the app at any time, and turn off location sharing, which erases your last shared position. To have any other information deleted without closing your account, write to [email protected] from your account's email address. We reply within 30 days.

What is deleted

• Your profile, username and sign-in details
• Your tracks, routes and saved places
• Your friends, group activities, messages and shared locations
• Your photos, videos, voice messages, posts and trail reports
• Your settings and consent records

What is kept, and for how long

• Copies in our providers' backups: removed on their regular backup cycle
• Records of moderation decisions about content you posted: kept as an audit trail; any snapshot of the removed content is deleted after one year
• Crash reports and, if you opted in, usage analytics: deleted under our providers' retention periods
• Purchase records held by Apple or Google: kept by them under their own policies. Cancel an active subscription in the App Store or Google Play first; deleting your account does not cancel it

Our Privacy Policy has the details: https://aventerra.app/en/privacy/